Canopy Studios legal pages

Who I am

Canopy Studios is run by me, Jacob Clayton, an individual based in Wildwood, Florida, USA. I handle every privacy and legal question myself. I don't publish a street address, so please reach me by email or phone using the details at the end of this section.

The contact form

When you send an inquiry, the form asks for your name, your email address, the service you're asking about, and, if you want, a phone number and a message. Submissions go through Netlify Forms (Netlify, Inc.), which stores each one and emails it to me. I use what you send only to reply to you and to prepare a quote.

How long I keep it

I keep a submission while your inquiry or project is active, and for up to 2 years after that for my records. Then it's deleted in routine cleanup, or sooner if you ask.

Consent, calls and texts

The form has a consent checkbox, and it's required. If you include a phone number, you're agreeing that I may call or text you about your inquiry. Standard message rates may apply. Reply STOP to any text from me to opt out.

Booking a call

The free 30-minute call is scheduled through a Google Calendar appointment page run by Google LLC. Google's privacy policy applies to whatever you enter there.

Hosting and server logs

The site is hosted by Netlify. Like any host, Netlify keeps standard server logs (IP address, browser, pages requested) for security, for a short period.

No tracking

There are no analytics, no advertising pixels and no cross-site tracking on canopystudios.us. Fonts are self-hosted on the live site.

Your rights

You can ask what information I hold about you, ask me to correct or delete it, or withdraw your consent, by emailing jacobclayton@canopystudios.us. I answer within 30 days.

Children

The site is not directed at children under 13, and I don't knowingly collect their information.

Security

Your information is handled through the providers named above, over encrypted connections. No method of storing or sending data is perfectly secure, and I can't promise otherwise.

Changes

This policy may change. When it does, the effective date at the top of this section updates.

Accepting these terms

Using canopystudios.us or signing a project agreement with me means you accept these terms.

What I offer

Website design and build (a one-time project); website care plans (monthly); social media management (monthly); local SEO setup (a one-time setup plus a monthly fee); and branding and print design (one-time).

How a project starts

Every project starts with a free 30-minute call, followed by a written agreement that states the scope, the timeline and the price. Nothing is quoted on the phone, and no payment is due before you have that agreement. The written price does not change unless the scope changes in writing.

Deposit and payment

A deposit starts the work and is credited to your total. Until you approve the homepage design, the deposit is fully refundable. Once you approve the homepage, production has started and the deposit is earned; if you cancel after that point, you pay only for the work completed. Final payment is due at launch, or as your agreement says.

Revisions and the support window

Website packages include a set number of revision rounds: Sapling has 2, Canopy has 3, and Grove has unlimited rounds during the build. Each also comes with a fix-and-support window after launch: 14 days for Sapling, 30 days for Canopy, 90 days for Grove. Work beyond that is quoted in writing.

Monthly plans

Social media plans have a 3-month minimum, then run month to month. Care plans are month to month and can be cancelled with 15 days' written notice. Monthly fees already paid are not refunded for a partial month, except where the law requires it.

Timeline

You get a first draft within 3 business days after you deliver your text, photos and logo. If your content arrives late, the project moves later with it.

What I need from you

Send your content on time, give me one point of contact, and put approvals in writing (email counts). You supply your own text, photos, logos and other content, and you confirm you have the right to use them, including copyright and the permission of any people pictured.

Approvals

Your approval of the homepage design starts production. Your final approval comes before launch.

You own the finished site

On final payment, the website is yours: the domain is registered in your name, hosting sits in your own account, and I hand over the source files at launch. There is no exit fee. I keep the right to show the work in my portfolio unless you ask me not to in writing.

Stock images, tools and reviews

I don't supply stock photography unless it's licensed and listed in your agreement. Third-party tools and fonts used in a build carry their own licences. Any reviews shown on your site come from your own Google Business Profile; I never write or fabricate reviews.

What I promise, and what I don't

I do the work with reasonable skill and care. I don't promise search rankings, traffic, sales or follower counts.

Limits on liability

My liability to you is limited to the amount you paid for the specific project. I'm not liable for indirect losses. Nothing here limits any liability that can't be limited by law.

Other companies' services

Hosting, domains, booking, payments and social platforms are run by their own companies under their own terms.

Ending a project

Either of us can end a project in writing. You pay for the work done to that point, and I deliver the files for what has been paid.

Disputes

If something goes wrong, we talk first. If we can't settle it, Florida law applies and any dispute goes to the state courts in Sumter County, Florida.

Which document wins

If these general terms and your signed project agreement conflict, the signed agreement wins.

The short version

canopystudios.us saves your notice and animation preferences in your browser. I use no advertising or analytics cookies, advertising pixels or cross-site tracking.

What gets stored

• Your notice preference. When you dismiss the cookie notice, your browser saves that choice in localStorage under canopy-consent. It stays on your device and is not sent anywhere.
• Your animation preference. If you pause the forest animation, your browser saves that preference in localStorage under canopy-motion. It stays on your device and is not sent anywhere.
• Google cookies. The booking link opens Google's appointment page. Google manages cookies on that page under its own policy.

What isn't here

No analytics, no advertising pixels, no cross-site tracking. Fonts are self-hosted on the live site.

Managing it

You can pause or resume the forest animation using the homepage motion control. You can clear the saved notice and animation preferences in your browser settings at any time.

Deposits

Your deposit is refundable in full at any time before you approve the homepage design. After homepage approval, production has started and the deposit is earned.

Cancelling a project after homepage approval

You pay for the work completed to date. If you prepaid the total, any unused portion is refunded.

Monthly plans

Care plans cancel with 15 days' written notice. Social media plans can be cancelled once the 3-month minimum is complete. There's no refund for a partial month that has already been billed, except where the law requires it.

How to ask

Email jacobclayton@canopystudios.us. Once a refund is approved, it goes back to the original payment method within 10 business days.

The goal

I aim for WCAG 2.2 at level AA on canopystudios.us.

What I do

Hand-coded, semantic HTML; labelled forms; visible keyboard focus; support for reduced-motion settings; colour-contrast checks; alt text on images; and a skip link.

Known limits

The site respects your device's reduced-motion setting. You can also pause the forest animation with the homepage motion control. Google runs the booking page and controls its accessibility.

Tell me if something is in your way

Email jacobclayton@canopystudios.us or call (352) 805-8209. I answer accessibility problems within 5 business days.